Terms of Service

By accessing or using Prinotes (the "Service"), you agree to be bound by these Terms of Service ("Terms") and by our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to that organization.

You must be at least 18 years old and have the legal capacity to enter into a contract to use the Service. You must not use the Service if you are barred from doing so under any applicable law.

Prinotes helps you capture and organize meetings. It records or accepts uploaded meetings, transcribes them, and uses AI to generate summaries, minutes, decisions, and action items. It can optionally sync with your Google Workspace or Microsoft 365 calendar, tasks, files, and contacts.

We are continually improving the Service and may add, change, or remove features. We will try to give reasonable notice of significant changes.

You sign in using your Google or Microsoft account. You are responsible for maintaining the security of the account you use to access Prinotes and for all activity that occurs under your account.

If your organization uses Prinotes, an administrator may manage members, control settings, and access workspace data associated with the organization's account. Notify us promptly at support@prinotes.com of any unauthorized use.

Many jurisdictions, including the Kingdom of Saudi Arabia and other countries where you or meeting participants may be located, restrict or condition the recording of conversations and the processing of participants' voices or personal data. Some jurisdictions require the consent of all participants.

In the Kingdom of Saudi Arabia, recording private conversations without the required consent may violate applicable laws, including laws that carry criminal penalties. Similar or stricter rules apply in other countries.

You are solely responsible for determining whether consent or notice is required for each meeting you record, and for obtaining any required consent from, and providing any required notice to, all participants before recording, transcribing, or processing a meeting, including where Prinotes' AI features generate summaries, action items, or other outputs from that meeting. You also agree to inform all participants that the meeting is being recorded and processed by Prinotes.

By initiating a recording through Prinotes, you represent that you have obtained all necessary consents and permissions, or that recording is otherwise lawful in the circumstances. You agree to indemnify Priyora against any claim arising from your failure to obtain such consent or provide such notice.

Prinotes uses artificial intelligence to transcribe audio and generate summaries, minutes, decisions, and action items ("AI Outputs"). We make no warranty as to the completeness, accuracy, or reliability of any AI Output.

AI Outputs are provided for convenience only and do not constitute legal, financial, medical, or other professional advice. You are solely responsible for reviewing AI Outputs before distributing them, acting on them, or relying on them for any decision or commitment. To the fullest extent permitted by law, Priyora disclaims all liability arising from actions taken in reliance on unreviewed AI Outputs.

You retain all ownership of the content you record, upload, or create through the Service ("Your Content").

To provide the Service, you grant Priyora a limited, non-exclusive, worldwide license to host, store, process, transcribe, summarize, and display Your Content solely to operate and provide the Service to you. This license ends when you delete Your Content or your account, except for copies retained transiently in backups as described in the Privacy Policy.

Meeting audio is deleted from our systems as soon as processing finishes, and is kept only if you have turned on audio retention.* You can turn retention off or delete retained audio at any time. Retention does not apply retroactively to audio already deleted.

* Kept only if you are on a paid plan and have turned on audio retention, for the period included in your plan. See our Pricing page for the retention included with each plan.

If you connect Google Drive or OneDrive, Prinotes automatically saves your meeting audio and transcripts to your own cloud storage unless you turn that off. Those copies are yours and sit outside our control: deleting content in Prinotes does not remove them, and you are responsible for managing them in your own Google or Microsoft account.

You represent and warrant that you have all rights necessary to submit Your Content and to grant this license, and that Your Content does not violate any law or the rights of any third party.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Record, transcribe, or process any meeting without the consent required under Section 5.
• Infringe the intellectual property, privacy, or other rights of any person.
• Upload malicious code, or attempt to gain unauthorized access to, disrupt, or compromise the Service or its security.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where permitted by law.
• Resell, sublicense, or commercially exploit the Service without our prior written permission.

The Service integrates with third-party services such as Google, Microsoft, and (for payments) Moyasar. Your use of those services is governed by their own terms and privacy policies.

Connecting a third-party service is your choice. We are not responsible for the availability, accuracy, or practices of third-party services, and their changes may affect Prinotes features that rely on them.

Prinotes offers a free plan and paid plans. The plans, their features, and their prices are shown on our Pricing page.

Fees and taxes

• Fees are stated in Saudi Riyal (SAR) and shown to you in full before you confirm a purchase.
• No value-added tax (VAT) is charged at this time. VAT will only be applied if and when Priyora becomes VAT-registered, and any change will be shown clearly.

Billing and renewal

• Paid plans are billed in advance on a monthly or annual cycle, whichever you choose at checkout, and renew automatically at the end of each cycle until you cancel.
• We charge the payment method on file on each renewal date. If a charge fails, we may retry it and may suspend paid features until payment succeeds.
• We will give you notice before any price change takes effect, and the new price applies from your next renewal.

Cancellation

• You can cancel at any time from your account settings. Cancellation stops the next renewal; your paid features remain available until the end of the period you have already paid for.
• When a paid plan ends, audio retained under that plan is deleted after a 30-day grace period. Your transcripts and notes are not affected.

Refunds

• Under the Saudi E-Commerce Law, you may cancel a paid plan and receive a full refund within seven (7) days of subscribing, provided you have not used the paid features at all during that period.
• Using any part of your plan ends this right. Processing a single meeting, consuming a single credit, or otherwise obtaining any benefit from the paid features means the plan has been used, and the subscription is no longer refundable. This applies however small the usage is: there is no partial or pro-rata refund for unused credits or unused time.
• Renewal payments are non-refundable, except where the Service was unavailable or did not work as described.
• Where a refund is due, we return it using the same payment method you paid with, within 15 days.
• Outside these cases, we still review every request and will refund at our discretion where something went wrong on our side. Write to us at support@prinotes.com
• Nothing in these Terms limits any right you have under the Saudi E-Commerce Law or its Implementing Regulations.

Payments

• Payments are processed by Moyasar, a payment provider licensed in the Kingdom of Saudi Arabia. Prinotes never stores your card details: Moyasar tokenizes your payment data, and we retain only the card brand and last four digits.
• Invoices and payment history are available in your account settings.

The Service, including its software, design, branding, and content (other than Your Content), is owned by Priyora Company and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. No other rights are granted.

If you send us suggestions or feedback about the Service, you grant Priyora a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI Outputs will be accurate.

To the fullest extent permitted by law, Priyora will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue, arising from your use of the Service.

Our total aggregate liability arising from or relating to the Service will not exceed the greater of (a) the total amount you paid us for the Service in the twelve months before the event giving rise to the claim, or (b) SAR 500.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any liability that cannot be excluded or limited under the laws of the Kingdom of Saudi Arabia.

You agree to indemnify and hold harmless Priyora Company and its staff from any claim, loss, or expense (including reasonable legal fees) arising from your use of the Service, Your Content, your failure to obtain any required recording consent, or your breach of these Terms.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or its users.

On termination, your right to use the Service ends. For 30 days after termination (unless we are legally required to delete sooner), you may request an export of Your Content as described in the Privacy Policy. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, and indemnification, will survive.

These Terms are governed by the laws of the Kingdom of Saudi Arabia.

If a dispute arises, the parties will first try in good faith to resolve it through negotiation. If it cannot be resolved, the dispute will be subject to the exclusive jurisdiction of the competent courts of Jeddah, Kingdom of Saudi Arabia.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, provide additional notice. Your continued use of the Service after an update means you accept the revised Terms.

Questions about these Terms? Contact support@prinotes.com

Priyora Company (شركة برييورا) · Jeddah 23532, Kingdom of Saudi Arabia.